Telephone Operator - Part time - Variable - Adventist Health Ukiah Valley
Adventist Health is more than an award-winning health system.
We provide whole-person care to our communities and champion the greater good - from the operating room to the boardroom, we are driven by our unique passion to live God's love through health, wholeness and hope.
From Oregon to Oahu, we have a calling to always do more.
Now is your chance to apply your passion to our mission.
Located in a town filled with charm and rich in character, Adventist Health Ukiah Valley is an acute care hospital and 21 clinics serving communities from the Mendocino coast to Lake County.
In addition to standard acute services, Adventist Health Ukiah Valley has a level IV trauma center, maternity and level II intensive care nursery services, an extensive physical rehabilitation program, outpatient surgery and diagnostic center and an advanced wound care center.
Its network of clinics include primary care and specialty care, from internal medicine, gastroenterology and urology to otolaryngology.
Ukiah is situated just two hours north of San Francisco and 45 minutes from the Pacific Coast, Ukiah is also filled with terrific scenery, outdoor activities, and a beautifully restored historic downtown, where freedom of expression is a tradition and a way of life.
We're looking for someone to join our team as a Telephone Operator who:
Operates telephone switchboard console, overhead paging system, two-way radio, alpha/numeric paging unit, and wall alarm panels.
Answers calls in a courteous and timely manner, accurately connect callers to their requested destination, and provides appropriate information and assistance as needed.
Performs light clerical functions.
Occasionally trains new employees.
Essential Functions:
Answers incoming telephone calls and provides information when requested, utilizing excellent customer service skills and professional telephone etiquette at all times.
Answers, evaluates, and directs all calls efficiently.
Responds with patience and positive attitude to the caller's request.
Provides answering service coverage for identified departments and in accordance with established procedures.
Operates paging system in accordance with established procedures.
Acts as a dispatcher between hospital personnel and security when the security office is closed.
Handles emergency calls in accordance with established procedures.
Monitors calls to ensure they have been properly followed through.
Monitor all alarm panels, telephones, two-way radio, and fax located in the department.
Document any malfunctions and / or alarm activations and notify designated personnel / departments as required.
Verifies and updates on-call lists.
Assists with admitting patients as needed.
Ensures patient information is maintained, current and correct.
Sorts and distributes mail as needed.
Orients, instructs, mentors and develops personnel on job duties, assignments, opportunities, and activities of the department as it relates to their position and their relationship with other departments / staff as needed.
Performs other job-related duties as assigned.
You'll be successful with the following
Qualifications:
Education:
High School Education/GED or equivalent:
PreferredAssociate's / Technical Degree or equivalent combination of education/related
Experience:
Preferred Work
Experience:
Customer service call center
Experience:
Preferred Adventist Health is committed to the safety and wellbeing of our associates and patients.
Therefore, we require that all associates receive all required vaccinations, including, but not limited to, measles, mumps, flu (based on the seasonal availability of the flu vaccine typically during October-March each year), etc.
, as a condition of employment, and annually thereafter.
Medical and religious exemptions may apply.
Salary:
$13.
00 - $20.
50.
Estimated Salary: $20 to $28 per hour based on qualifications.
We provide whole-person care to our communities and champion the greater good - from the operating room to the boardroom, we are driven by our unique passion to live God's love through health, wholeness and hope.
From Oregon to Oahu, we have a calling to always do more.
Now is your chance to apply your passion to our mission.
Located in a town filled with charm and rich in character, Adventist Health Ukiah Valley is an acute care hospital and 21 clinics serving communities from the Mendocino coast to Lake County.
In addition to standard acute services, Adventist Health Ukiah Valley has a level IV trauma center, maternity and level II intensive care nursery services, an extensive physical rehabilitation program, outpatient surgery and diagnostic center and an advanced wound care center.
Its network of clinics include primary care and specialty care, from internal medicine, gastroenterology and urology to otolaryngology.
Ukiah is situated just two hours north of San Francisco and 45 minutes from the Pacific Coast, Ukiah is also filled with terrific scenery, outdoor activities, and a beautifully restored historic downtown, where freedom of expression is a tradition and a way of life.
We're looking for someone to join our team as a Telephone Operator who:
Operates telephone switchboard console, overhead paging system, two-way radio, alpha/numeric paging unit, and wall alarm panels.
Answers calls in a courteous and timely manner, accurately connect callers to their requested destination, and provides appropriate information and assistance as needed.
Performs light clerical functions.
Occasionally trains new employees.
Essential Functions:
Answers incoming telephone calls and provides information when requested, utilizing excellent customer service skills and professional telephone etiquette at all times.
Answers, evaluates, and directs all calls efficiently.
Responds with patience and positive attitude to the caller's request.
Provides answering service coverage for identified departments and in accordance with established procedures.
Operates paging system in accordance with established procedures.
Acts as a dispatcher between hospital personnel and security when the security office is closed.
Handles emergency calls in accordance with established procedures.
Monitors calls to ensure they have been properly followed through.
Monitor all alarm panels, telephones, two-way radio, and fax located in the department.
Document any malfunctions and / or alarm activations and notify designated personnel / departments as required.
Verifies and updates on-call lists.
Assists with admitting patients as needed.
Ensures patient information is maintained, current and correct.
Sorts and distributes mail as needed.
Orients, instructs, mentors and develops personnel on job duties, assignments, opportunities, and activities of the department as it relates to their position and their relationship with other departments / staff as needed.
Performs other job-related duties as assigned.
You'll be successful with the following
Qualifications:
Education:
High School Education/GED or equivalent:
PreferredAssociate's / Technical Degree or equivalent combination of education/related
Experience:
Preferred Work
Experience:
Customer service call center
Experience:
Preferred Adventist Health is committed to the safety and wellbeing of our associates and patients.
Therefore, we require that all associates receive all required vaccinations, including, but not limited to, measles, mumps, flu (based on the seasonal availability of the flu vaccine typically during October-March each year), etc.
, as a condition of employment, and annually thereafter.
Medical and religious exemptions may apply.
Salary:
$13.
00 - $20.
50.
Estimated Salary: $20 to $28 per hour based on qualifications.
|
|
 | |
